- Terms and Conditions

KD Assessors Ltd confirms that it:

1. Will provide the Services with all due care and skill and to the highest professional standards and will conform to the Terms and Conditions and to the requirements relating to EPCs set out in Schedule 5 of the Statutory Regulations;

2. May operate an answer phone facility outside Working Hours;

3. Will respond to emails, faxes or telephone calls received on a Working Day by the end of Working Hours on the next Working Day;

4. Will conduct business Monday to Friday; will conduct business on Saturday and Sunday in emergencies and by arrangement;

5. Will adhere to such reasonable complaints procedure required by the Certification Scheme and will promptly notify the Pack Provider in writing of any complaints it may receive in connection with the Services;

6. Will comply with the provisions of Data Protection Legislation;

7. Will ensure that every computer that it uses or requires for its business is protected by anti virus protection software that holds anti virus definitions that have been updated in the last 7 day;

8. Will contact the Pack Provider within 3 hours of receipt of the request for the Services by phone, or email, in order to confirm acceptance of the instructions;

9. Will inspect the Property within 3 Working Days of receipt of the request for the Services, subject to acceptance of the instructions and to the Seller being able to make an appointment within this time period;

10. Will submit each EPC to an approved Certification Scheme, and will inform the Pack Provider that it has done so via email and/or telephone, within 24 hours of inspection of the Property;

11. Will notify the Pack Provider should the Assessor, for reasons of holidays, illness or emergency, be unable to accept instructions for the Services or perform the Services;

12. May use the services of another local Assessor, suitably qualified and insured, to produce EPCs on behalf of KD Assessors Ltd, as and when necessary;

13. Will maintain professional indemnity and liability insurance cover that is appropriate to the industry and, in any event, provides the required level of insurance to satisfy the Certification Scheme;

14. Will fulfill the requirements of the Certification Scheme and will hold a current license to operate as a Domestic Energy Assessor;

15. Invoicing: KD Assessors Ltd. Will invoice the client within 48hours of completion of the EPC. Payment should be within 14 days of date of the invoice. Payment may be by Direct bank transfer, cheque or credit/debit card. There will be a 2.5% charge for the credit card use;

16. Will reschedule an appointment cancelled through no fault of the Assessor, and reserves the right to refuse the instructions upon a second such cancellation;

17 Cancellation or failure to be able to carry out the assessment through no fault of KD Assessors Ltd will be charged at 50% of the agreed price for the EPC.

KD Assessors - Complaints Policy

KD Assessors are committed to providing a quality service to its customers at all times. We take complaints seriously and pledge to abide by the following policy:

1. All complaints will be handled courteously;

2. We will try to respond in writing within 48 hours to all correspondence;

3. Complaints will be handled personally by the owner of the company;

4. We may need to re-inspect a property if the quality of our assessors work is in doubt. We will not make a charge for such re-inspections;

5. If it is necessary for a revised Energy Performance Certificate to be produced due to a failure on our part, we will meet all of the costs involved;

6. All complaints will be reported to our Accreditation Centre (the body appointed by the Government to supervise the work of Domestic Energy Assessors;

7. If we are unable to resolve the complaint to your satisfaction, we will refer the complaint to a mutually acceptable arbitrator and we will abide by that arbitrator's decision;

8. This policy does not restrict your right to take legal advice.